How do I return an item?
How do I return an item?
i. All new products sold by Guardian Industrial Supply, LLC. are subject to the terms of any and all original manufacturer’s policies that may apply. The ability to return Factory New items will vary depending on the manufacturer. Some manufacturers consider items to be Non-cancelable/non-returnable after the purchase order is placed, yet others may allow returns with an applicable restock charge. Please ask your sales rep at the time of the order if you are concerned about the returnability of the item. We will work on your behalf and make every effort to try to accommodate any cancellations or returns but any charges will be incurred by the customer.
ii. All sales and services are presumed to have taken place in Texas and those above-described warranties provided by Guardian Industrial Supply, LLC. shall be construed under Texas law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Guardian Industrial Supply, LLC. The parties hereby agree to personal jurisdiction over them in such Courts. Guardian Industrial Supply, LLC. shall be entitled to attorneys' fees and costs including pre and post judgment should it have to enforce its right under this transaction.
Customer warrants that it is and shall remain in full compliance with any applicable United States, State and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with you, our invoice and our separate order confirmation.
In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold Guardian Industrial Supply, LLC. and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.
The goods sold hereunder shall be at the risk of the Customer upon delivery by Guardian Industrial Supply, LLC to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer.
Guardian Industrial Supply, LLC shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waivers any claims relating to same.
iii. To process your request as efficiently as possible, in the event that you need to return an item, please note our return policy:
Return Policy and Procedures
Returns must have RMA label(s) attached: Product returned to Guardian Industrial Supply, LLC for any reason must be accompanied by a "Return Merchandise Authorization" (RMA). Please email [email protected] or fill out our
When RMA numbers are issued, RMA labels are faxed or e-mailed to you with instructions and a list of items authorized for return. RMA's are only valid for ten (10) days from date of issue. Products received without an RMA label or with an expired RMA label will be returned unopened.
Shipping Replacement Product ("Cross Shipping"): Replacement products will be sent as soon as we receive your defective products. Or, if you wish, we'll immediately send replacement products and charge them to your credit card, then issue a refund or credit your card when we receive your return and the deem the product defective.
Return Restrictions: Some products have return restrictions. Restrictions apply to special orders, promotions or damaged products. In additions, some manufacturers have specific restrictions on return of product. Contact Guardian Industrial Supply, LLC if you have a question about a manufacturer and whether they have specific return restrictions. NOTE - Fuses, transformers, replacement coils, special/build to order items are non-returnable.